Does it make a when you turn it on, or is it completely silent ? How old is the disposal unit? Share public link

Flip the wall switch or press the sink-top air switch to the "OFF" position.

Note: Some newer models (like the Evolution 1300) may lack a physical button and reset automatically after 20 minutes Test the Unit:

Once the unit is cool and the jam is cleared, you need to restore power to the motor. InSinkErator Troubleshooting Guide - Webstaurant Store