Once you have your true model or serial number, follow these steps to download your Windows 10 64-bit driver files directly from the source:

In the search box labeled "Enter your HP product name or number," type in the actual model name you found in Step 1 (e.g., "OfficeJet Pro 6978," "LaserJet M234sdw"). Do not type "HQ-TRE 71025."

Ensure your system is stable by checking for the latest BIOS updates on the official product page. Automated Tools for Business Users

: Press Fn + Esc simultaneously to open the HP System Information window, which displays your exact Product Name and Number.