Reinstall the HTC USB drivers, swap the USB cable, or switch to a different USB port. Error 131: Customer ID Error Cause: The RUU CID does not match the phone CID.
If you own an old HTC One, Desire, or EVO, mastering the RUU gives you the power to: htc android phone rom update utility
Wait for the progress bar to complete. The phone will automatically reboot into the freshly installed stock Android system. Method 2: Using the SD Card Zip RUU (Alternative) Reinstall the HTC USB drivers, swap the USB
Once the utility recognizes the phone, click to confirm the update. Reinstall the HTC USB drivers
This is the simplest method if your phone can still boot or successfully enter Fastboot mode.