Service Desk Licence Exclusive __full__ »

Perhaps the most dangerous aspect of the license-exclusive service desk is the stagnation it breeds.

┌─────────────────────────────────────────────────────────┐ │ SERVICE DESK LICENCE EXCLUSIVE │ ├────────────────────────────┬────────────────────────────┤ │ INCLUDED AGENTS │ EXCLUDED USERS │ │ (Full Access & Features) │ (Restricted / View Only)│ ├────────────────────────────┼────────────────────────────┤ │ • Level 1-3 Support Techs │ • General Employees │ │ • System Administrators │ • Casual Collaborators │ │ • IT Managers & Directors │ • Third-Party Vendors │ └────────────────────────────┴────────────────────────────┘ service desk licence exclusive

This contrasts sharply with , where a pool of seats is shared. In a concurrent model, if Alice logs off, Bob can instantly claim her seat. Perhaps the most dangerous aspect of the license-exclusive

You can ensure that sensitive data (like asset costs or employee records) is only visible to those with the proper license level. You can ensure that sensitive data (like asset