Ensure you are using the USB-C cable that came with the device, plugged directly into a motherboard port (avoid unpowered USB hubs). Run the software utility as an Administrator in Windows.
Despite being useful, the software is not perfect. Here is your fix-it guide. Ziyoulang T60 Keyboard Software
If the software loads but says your keyboard is not detected, try these fixes: Ensure you are using the USB-C cable that
Extract the downloaded folder using WinRAR or 7-Zip. or MageGee) running in the taskbar
Check for generic software conflict. If you have software from other budget brands (like Redragon, Royal Kludge, or MageGee) running in the taskbar, close them completely. They often compete for the same generic USB driver identification. Keys are Typing the Wrong Characters