If you have tried all the steps above and the software still displays the "cannot find your encryption lock" error, the physical USB dongle itself may be corrupted or physically damaged. You will need to contact your original equipment manufacturer or supplier to purchase a replacement security key that matches your specific machine generation.
: Right-click the shortcut icon of your QRMA software on your desktop. Select Properties , go to the Compatibility tab, check the box for Run this program as an administrator , and click Apply .
Choose "Browse my computer for drivers" and point it to the "Drivers" folder within your QRMA installation directory (usually found in C:\Program Files (x86)\Quantum Analyzer ). 4. Software Version Mismatch
