Staying in touch with an incarcerated loved one is crucial for maintaining relationships and supporting their rehabilitation. However, prison phone systems are strictly regulated, and calls can be blocked unexpectedly.
Built-in spam filters or third-party apps on your smartphone may mistake the correctional facility's automated operator for a robocaller. Security and Protocol Blocks how to unblock a prison call
For families with a loved one incarcerated, the phone is a lifeline. A single ring can bring relief, hope, and a sense of normalcy. So, when you attempt to answer a call from a state or federal prison only to hear an automated message saying “This call has been blocked” or “The recipient has declined this call” , it can feel like a punch to the gut. Staying in touch with an incarcerated loved one
Contact the service provider (GTL, Securus, etc.) and verify your identity. They may ask for a copy of your phone bill to prove you own the number. Security and Protocol Blocks For families with a
Disable call waiting via your carrier, as the incoming click tone will terminate the prison call and flag your number.
Before attempting a fix, you must determine which entity implemented the restriction.
Tap the or minus sign next to the facility's number to unblock it.